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L.A. · Candidate #3003
Customer Care Executive
Customer Care Executive · Customer Service & Call Centre · Colombo, Colombo
school 1 CV available
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Applicant Summary
Responsible and well-organized customer care professional with experience handling customer support through calls and digital platforms. Skilled in communication, teamwork, and resolving customer complaints in high-pressure environments.
Professional Details
Job TitleCustomer Care Executive
IndustryCustomer Service & Call Centre
Education Levelschool
LocationColombo, Colombo
CountrySri Lanka
Skills & Expertise
Professional Experience
Customer Care ExecutiveProvided customer support to PickMe users via calls and digital platforms. Handled ride-related issues, payment concerns, and app-related inquiries efficiently. Coordinated with drivers and internal teams to resolve customer complaints promptly. Maintained accurate records of customer interactions and resolutions.
Customer Care ExecutiveManaged inbound customer calls for orders, inquiries, and service complaints. Assisted customers with order placement, modifications, and delivery tracking. Resolved customer issues related to delays, order accuracy, and payments. Worked closely with store staff and delivery teams to ensure timely service. Maintained professionalism and service quality during peak hours and high-pressure situations.
Education & Qualifications
School
School
Certificate courseHuman Resource Management
Certificate courseBusiness Management & Marketing
Certificate courseInformation Technology