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Danister · Candidate #3131
Customer Service Executive
Customer Service Executive · Customer Service & Call Centre · Colombo, Colombo
degree-master 1 CV available
✓ Approved Candidate
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Applicant Summary
Results-driven banking operations and customer experience professional with 4+ years of experience in HSBC Global Service Centre and BPO environments. Skilled in KYC, account maintenance, customer relationship management, and process improvement, with a strong focus on productivity and quality targets.
Professional Details
Job TitleCustomer Service Executive
IndustryCustomer Service & Call Centre
Education Leveldegree-master
LocationColombo, Colombo
CountrySri Lanka
Skills & Expertise
Professional Experience
Customer Experience OfficerManage customer experience operations for international logistics. Handle customer inquiries, shipment tracking, and service requests professionally. Ensure timely resolution of complaints and delivery-related issues. Support international logistics and supply chain management operations.
Customer Sevice ExecutiveManaged end-to-end maintenance of Corporate & Retail accounts with 100% accuracy in data entry and system updates. Conducted rigorous KYC for account modifications and executed product amendments, cancellations, and renewals. Consistently met and exceeded daily processing targets and collaborated to reduce turnaround time.
Customer Care RepresentativeHandling outbound calls and maintaining good rapport with customers. Providing knowledgeable help and accurate details to customer queries.
Education & Qualifications
Master of Business Administration (Reading)
Executive Certificate in Management
Diploma in Information Technology
Diploma in English