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DELILA · Candidate #3141
Guest Relations Officer
Guest Relations Officer · Hospitality, Travel & Tourism · Colombo, Colombo
school 1 CV available
✓ Approved Candidate
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Applicant Summary
Customer-focused hospitality professional with hands-on experience in guest relations, front-of-house support, and daily coordination in customer-facing environments. Experienced in assisting 200+ customers per week, handling bookings, walk-ins, inquiries, and guest activities with calm, professional communication.
Professional Details
Job TitleGuest Relations Officer
IndustryHospitality, Travel & Tourism
Education Levelschool
LocationColombo, Colombo
CountrySri Lanka
Skills & Expertise
Professional Experience
Guest Relations OfficerManaged guest relations and customer experience in a fast-paced creative café environment, assisting more than 200 customers per week. Welcomed guests, handled bookings and walk-ins, responded to inquiries, supported customers throughout their visit, and maintained customer records and relevant sales/activity details.
Office AssistantManaged daily customer inquiries and service requests, maintained digital records for 100+ active clients, documented service requirements, coordinated technician schedules, and supported task allocations.
Education & Qualifications
G.C.E. Ordinary LevelCompleted 2024
Diploma in EnglishAdvanced verbal communication, professional vocabulary and written fluency.
Leadership CertificateTeam collaboration, proactive problem-solving and emotional intelligence.