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Sharon · Candidate #3142
Process Advisory Lead
Process Advisory Lead · Banking, Insurance & Financial Services · Mount Lavinia, Colombo
school 1 CV available
✓ Approved Candidate
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Applicant Summary
Dynamic and dedicated KYC/AML compliance and Client Lifecycle Management professional with over 17 years of experience in the banking industry. Experienced in regulatory and compliance-related processes, quality review, client onboarding, and operational training within CLM operations.
Professional Details
Job TitleProcess Advisory Lead
IndustryBanking, Insurance & Financial Services
Education Levelschool
LocationMount Lavinia, Colombo
CountrySri Lanka
Skills & Expertise
Professional Experience
CLM Process Advisory Lead - UKProvided guidance and training to ensure quality standards, led end-to-end customer due diligence and quality reviews, supported query resolution, coached CLM operations teams, recommended KYC/CDD process improvements, supported process migration, maintained desktop instruction manuals, and trained new hires.
Customer Service Executive cum TrainerManaged complex UK banking enquiries and escalations, trained new employees, and supported operational leadership.
Senior Quality CheckerEnsured quality control for KYC/AML compliance across the client lifecycle, performed quality checks, identified discrepancies, collaborated with stakeholders, prepared quality reports, and supported audits and regulatory reviews.
Assistant in CarpentryMade furniture and other wooden items and provided basic carpentry training.
BaristaPrepared beverages, managed inventory, and maintained customer service standards.
BaristaPrepared beverages, managed inventory, and maintained customer service standards.
Education & Qualifications
London G.C.E. Advance Level Subsidiary Examination
London G.C.E. Ordinary Level Examination
Red Cross Certificate of First AidSuccessfully completed