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Chamara · Candidate #3144
Customer Relationship Manager
Customer Relationship Manager · Customer Service & Call Centre · Gampaha, Gampaha
degree-bachelor 1 CV available
✓ Approved Candidate
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Applicant Summary
Customer service and relationship management professional with experience in receptionist, customer care, and RMA support roles within IT sector companies. Has handled client communication, project coordination, team supervision, and technical division operations, with a background in Business Information Systems and Computing and Systems Development.
Professional Details
Job TitleCustomer Relationship Manager
IndustryCustomer Service & Call Centre
Education Leveldegree-bachelor
LocationGampaha, Gampaha
CountrySri Lanka
Skills & Expertise
Professional Experience
Customer Care Executive and Receptionist – Technical DepartmentAbout 1 year; provided customer service, operated company software system, issued job notes and RMA notes, handled calls, emails and scheduling.
Customer Care Executive & Receptionist – RMA Division3 months; handled customer contact via phone, email, WhatsApp and in person, managed RMA requests and warranty claims, maintained logs and supported front desk operations.
Customer Relationship ManagerHandled customer communication, project status updates, proposals, contracts, scheduling, vendor coordination, RMA processing, technical dispatch coordination, service ticket tracking, and managed a team of five junior technicians.
Education & Qualifications
Degree in Business Information Systems (Hons)Second class upper division honors
BTEC Edexcel Higher National Diploma (HND) in Computing and Systems Development
G.C.E. Advanced LevelEnglish medium; B pass for General English and ordinary pass S pass for Business Studies
G.C.E. Ordinary LevelEnglish medium; A pass for English Language, C passes for Buddhism and Arts, and S passes for Science, Business and Accounting Studies, and Information & Communications Technology