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Chelani · Candidate #3158
Customer Support Specialist
Customer Support Specialist · Customer Service & Call Centre · Nugegoda, Colombo
certificate 1 CV available
✓ Approved Candidate
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Applicant Summary
Detail-oriented Administrative and Customer Support Professional with 4+ years of experience in certificate issuance, call center operations, remote support, and clerical administration. Skilled in customer handling, communication, data entry, documentation, and record management, with experience across on-site and remote work environments.
Professional Details
Job TitleCustomer Support Specialist
IndustryCustomer Service & Call Centre
Education Levelcertificate
LocationNugegoda, Colombo
CountrySri Lanka
Skills & Expertise
Professional Experience
Customer Support SpecialistHandled virtual customer interactions, inbound/outbound support, and remote client inquiries; managed high-volume customer requests via phone, email, and live chat; resolved customer issues and updated support tickets in cloud-based CRM systems.
Call Desk OfficerHandled client inquiries, telephone support, and appointment scheduling; updated databases and tracked certificates from application to delivery; improved physical and digital filing for faster document retrieval.
Senior Administrative AssistantManaged certificate issuance, document verification, and administrative data processing; maintained digital records and handled client correspondence via phone and email; prepared weekly reports and managed confidential client records accurately.
Administrative Support AssistantAssisted with clerical tasks, financial records, ledger entries, and invoice processing; managed phone calls, customer correspondence, and dispatch documentation efficiently.
Education & Qualifications
G.C.E. Ordinary Level Examination (O/L)Successfully completed with high distinctions across core academic subjects, building a robust foundation in mathematics, languages, and IT.
G.C.E. Advanced Level Examination (Commerce Stream)Successfully completed with 2 'A' Passes and 2 'B' Passes, including Economics, Business Studies, Accounting, and General English.
Association of Accounting Technicians (AAT Sri Lanka)Successfully completed comprehensive professional training and examinations, achieving 2 'A' Passes and 1 B' Pass. Developed expertise in financial recordkeeping, ledger maintenance, petty cash administration, tax compliance basics, and corporate auditing principles.