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JANEESHA · Candidate #3176
Customer Relations Executive
Customer Relations Executive · Customer Service & Call Centre · Moratuwa, Colombo
diploma 1 CV available
✓ Approved Candidate
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Applicant Summary
Experienced professional with over six years of success in customer relations and the insurance industry. Skilled in client relations, risk assessment, policy analysis, reporting, and handling customer service across hotline and social media channels.
Professional Details
Job TitleCustomer Relations Executive
IndustryCustomer Service & Call Centre
Education Leveldiploma
LocationMoratuwa, Colombo
CountrySri Lanka
Skills & Expertise
Professional Experience
Customer Relations ExecutiveHandle hotline calls and respond to customer inquiries; coordinate with the sales department regarding apartment and villa purchases; compile and share daily reports; manage company social media accounts (WhatsApp and Instagram).
Provincial CoordinatorEnsured SOP compliance; prepared daily reports; managed monthly KPI reports; organized meetings; maintained monthly department budgets and allocated funds.
Customer Relations ExecutiveManaged client calls and inquiries, coordinated with adjusters, facilitated customer claims, managed company social media platforms and customer service tools (WhatsApp, Viber, Facebook, chatbot), and compiled daily/monthly reports on claim investigations.
Customer Service Agent (Intern)
Education & Qualifications
Diploma in Food Science & Technology
GCE Advanced LevelBio System Technology - C Pass; Agricultural Science - C Pass; Science for Technology - S Pass; General English - S Pass
Diploma in English
Diploma in IT