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Fathima · Candidate #3318
Loyalty Operations Officer
Loyalty Operations Officer · Customer Service & Call Centre · Wattala, Gampaha
degree-bachelor 1 CV available
✓ Approved Candidate
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Applicant Summary
Dedicated and results-oriented customer service, operations, and administration professional with over 10 years of experience in retail, customer service, call centre operations, and loyalty programme management. Recently completed a Diploma in HR Management and has experience supporting HR administration, recruitment, office management, and customer relationship operations.
Professional Details
Job TitleLoyalty Operations Officer
IndustryCustomer Service & Call Centre
Education Leveldegree-bachelor
LocationWattala, Gampaha
CountrySri Lanka
Skills & Expertise
Professional Experience
Loyalty Operations OfficerManaged customer loyalty programmes and membership databases; processed customer registrations and profile updates; resolved customer inquiries and complaints promptly; prepared operational and performance reports; coordinated with internal departments to improve customer satisfaction; maintained confidential customer records; assisted in campaign implementation and promotional activities; ensured service quality standards were consistently achieved.
Call Centre Operations ExecutiveHandled inbound and outbound customer calls; provided information regarding company products and services; resolved customer complaints professionally; maintained accurate call records; escalated complex issues to relevant departments; achieved customer satisfaction targets; assisted with daily operational reporting.
Senior Executive – Operations (Call Centre)Managed daily call centre operations; supervised customer service activities; ensured compliance with company service standards; prepared operational reports and KPI reports; assisted in staff coaching and training; improved customer service processes; coordinated with multiple departments to resolve customer issues.
Sales AssociateDelivered outstanding customer service; assisted customers in selecting suitable products; maintained visual merchandising standards; handled billing and cashier support; managed stock replenishment; assisted in promotional campaigns; achieved individual and team sales targets.
Education & Qualifications
Diploma in HR Management
Diploma in Business Management
F.I.T. (Foundation in Information Technology)
G.C.E. Advanced Level Examination (Commerce Stream)
G.C.E. Ordinary Level Examination
Money & Banking Economics
Certificate of Achievement – CSI ODEL