Naduni · Candidate #3332

Guests Relations Officer

Guests Relations Officer · Hospitality, Travel & Tourism · Galewela, Matale

degree-bachelor 1 CV available

✓ Approved Candidate

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Applicant Summary

Confident, resourceful hospitality professional with experience in guest relations and front office operations. Background includes a BBM (Hons) in Hospitality, Tourism, and Events Management and a recent management trainee role, with strengths in guest service, reporting, communication, and problem solving.

Professional Details

Job TitleGuests Relations Officer

IndustryHospitality, Travel & Tourism

Education Leveldegree-bachelor

LocationGalewela, Matale

CountrySri Lanka

Skills & Expertise

Front Office Operations KnowledgeGuest Relations ManagementCustomer Service ExcellenceHospitality Standards and ProtocolsReporting and DocumentationProject Management SkillsPublic Relations ManagementEffective Communication SkillsCritical Thinking and Problem SolvingTeamwork and Leadership SkillsTime Management and OrganizationExperienced in Using Hotel Management Software (Scienter System)IT Knowledge and MS Office PackageAdobe Photoshop Software

Professional Experience

Guests Relations OfficerHandle guest complaints and concerns, collect and document guest feedback and reviews, communicate with guests to provide solutions, maintain daily reports using the Hotel Management System, and monitor guest experiences to support service quality improvement.

Management TraineeFront Office Department.

Education & Qualifications

BBM (Hons) Hospitality, Tourism, and Events ManagementGraduated with Second Class Lower Division

G.C.E. Advanced Level Examination - Arts Stream2 A and 1 B passes

G.C.E. Ordinary Level Examination1 A, 3 B, 4 C, and 1 S passes

Diploma of Human Resources ManagementCompleted

Certificate Course in ICT Technician NVQ Level 03Completed