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Mohamed · Candidate #3418
Operations Manager & Management Specialist
Operations Manager & Management Specialist · Administration & Office Support · Colombo, Colombo
degree-bachelor 1 CV available
✓ Approved Candidate
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Applicant Summary
Operations Manager & Management Specialist with experience leading digital media operations, customer support, social media management, quality assurance, and KPI reporting. Has held operations and management roles across Sri Lanka, Saudi Arabia, and Maldives, with strengths in team leadership, training, and process improvement.
Professional Details
Job TitleOperations Manager & Management Specialist
IndustryAdministration & Office Support
Education Leveldegree-bachelor
LocationColombo, Colombo
CountrySri Lanka
Skills & Expertise
Professional Experience
Operations Manager & Management SpecialistManaged end-to-end digital media operations for international and local clients; led customer support and social media management team; prepared rosters; monitored QA scores; produced KPI dashboards and client reports; coordinated SLAs and trained team members.
TA Manager & Trainer ManagerOversaw train operations, passenger services, and staff management with focus on team leadership, safety compliance, and customer experience.
Operations & Showroom ManagerManaged daily operations, sales, customer service, team leadership, inventory control, and showroom display optimization.
Supervisor – Issue Resolution & QAHandled customer concerns, ensured service excellence, maintained quality standards, managed team performance, and resolved escalations efficiently.
Assistant Manager – Quality Control (Control Tower)Monitored operations, ensured compliance, optimized processes, analyzed data, and maintained service standards.
Education & Qualifications
Advance Level1997 - 2010
Ordinary Level
Advance Business Management