Anusha · Candidate #3486

Call Coordinator & Banker in Charge

Call Coordinator & Banker in Charge · Customer Service & Call Centre · Battaramulla, Colombo

nvq 1 CV available

✓ Approved Candidate

Privacy-protected public view

Applicant Summary

Dynamic and results-oriented customer service professional with experience in call coordination, client relationship management, and banking-related support. Skilled in handling high-volume inbound and outbound communications, resolving customer queries, and maintaining smooth operational processes.

Professional Details

Job TitleCall Coordinator & Banker in Charge

IndustryCustomer Service & Call Centre

Education Levelnvq

LocationBattaramulla, Colombo

CountrySri Lanka

Skills & Expertise

Customer Service ExcellenceCall Handling & CoordinationClient Relationship ManagementProblem Solving & Complaint ResolutionTeam Collaboration & CommunicationTime Management & MultitaskingSales & Persuasion SkillsAdministrative & Documentation Skills

Professional Experience

Call Coordinator & Banker in ChargeManaging inbound and outbound calls to coordinate banking and credit-related services; overseeing daily banking operations and client transactions; following up on customer requests; handling inquiries and complaints.

Call Coordinator & Banker in ChargeCoordinated high-volume calls and managed client portfolios in the wealth and financial sector; provided customer support for banking and financial inquiries; maintained records and compliance; built client relationships.

Customer Care & Call Center ExecutiveDelivered customer service to clients seeking foreign employment opportunities; handled inbound calls and queries; managed complaints and resolutions.

Customer Care Officer

Pre-School Teacher

Nursery Teacher

Education & Qualifications

NVQ Level 4 in Early Childhood Care and Development

Certificate of Completion in Computer Literacy

G. C. E. Advanced Level Examination

G. C. E. Ordinary Level Examination