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Roykannah · Candidate #3524
Crew Member
Crew Member · Hospitality, Travel & Tourism · Colombo, Colombo
certificate 1 CV available
✓ Approved Candidate
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Applicant Summary
Customer-focused professional with experience in customer service, food service, and office administration. Has worked in crew member, administration officer, and customer care agent roles, with strengths in communication, multitasking, and service delivery.
Professional Details
Job TitleCrew Member
IndustryHospitality, Travel & Tourism
Education Levelcertificate
LocationColombo, Colombo
CountrySri Lanka
Skills & Expertise
Professional Experience
Crew MemberTook customer orders and handled POS transactions accurately; prepared and served burgers and beverages; maintained cleanliness; followed food safety procedures; handled dine-in and takeaway orders; collaborated with team members.
Administration OfficerManaged office files, data entry, and basic bookkeeping; handled calls and client inquiries; scheduled meetings; prepared reports and assisted in payroll documentation; supported HR and operations tasks.
Customer Care AgentAnswered inbound customer calls; resolved complaints and service issues; provided product and service information; processed billing inquiries and account updates; escalated unresolved cases.
Customer Care AgentResponded to customer queries via phone and email; assisted with mobile network and billing concerns; guided troubleshooting; recorded interaction details; adhered to shift schedules and team targets; handled service activation and SIM replacement issues.
Education & Qualifications
Diploma in Cabin CrewCompleted; Colombo 04
GCE Advanced Level (A/L)Christian Civilization – B; Political Science – C; Sinhala Literature – C
GCE Ordinary Level (O/L)Subjects passed; detailed list available upon request